Quiz – Vacancy

Job Title: Assistant Manager 40 Hours over 5 days

Reports to: Store Manager, Area Manager, Area Support Manager

Job Purpose.

To assist the Store Manager in ensuring the effective day-to-day operations of the store, driving sales to meet and exceed targets. To support the leadership of a team in an environment where everything we do is for our customers.



  • Put the customer first and act as a role model
  • Ensure high standards of customer service are maintained at all times
  • Support the coaching and development of the team to approach customers and convert the sale
  • Know your market customer type and drive customer loyalty
  • Understand the key trends and identify customer’s needs
  • Reward and recognise great service at every opportunity
  • Drive ATV and conversion to achieve Company targets

Sales, Profit and Cost

  • Act as Duty Manager with full responsibility in Store Manager’s absence
  • Influence and control all store KPIs, budgets, wage costs and expenses
  • Highlight & feedback commercial opportunities to Store Manager
  • Look at driving LFL and maximising profit at every opportunity
  • Ensure store teams achieve their stock loss targets and manage write offs to Company guidelines
  • Take appropriate action to improve sales performance of store & individual
  • Accountable and responsible for administration policies and procedures e.g. cash handling, stocktake, security
  • Accountable and responsible for all Health & Safety procedures
  • 100% compliance to store standards
  • Complete all daily paperwork including wall planners, scorecards and performance trackers
  • Run the floor ensuring operational and sales standards are maintained

Visual Merchandising

  • Keep updated with our product and key fashion trends and what’s happening on the high street
  • Network with your competitors or centre, to drive commercial opportunities
  • Actively promote the brand by wearing the product
  • Set a high benchmark on all retail standards and strives to be the first choice for fashion value in their town or centre
  • Ensure compliance to the Company’s visual guidelines and deliver consistently in your store
  • Regularly review windows, store environment and layout for customer shop-ability
  • Manage daily replenishment, option & size checks and taking appropriate action where needed
  • Effectively plan and ensure promotions & window schemes are actioned in line with Company guidelines


  • Ensure positive and constructive feedback is given to the team to drive improved performance
  • Reward and recognise top performance
  • Assist in the recruitment of the best people to deliver on customer service and convert sales
  • Support the Store Manager with carrying out effective inductions, coaching on non-negotiable’s and performance review
  • Support the training and development of staff in selling techniques and general duties i.e. cash handling, customer service, house keeping
  • Ensure the team achieve the required standard of conduct and job performance

Skills & Experience

  • Sales focused with keen understanding of what great retail standards look like
  • Shop floor based 90% of the time
  • Maintain integrity at all times
  • Commercial, results driven, understands KPIs and how to drive them
  • Has the ability to act and operate on their own initiative to deputise for line manager
  • Has effective communication, time management, planning and organisational skills
  • Self-awareness and self-development

Key Performance Indicators

  • Responsible for achieving store sales targets
  • Ensure the 5 non-negotiable standards are implemented
  • Manage stock levels and make key decisions about stock control
  • LFL growth
  • Stock loss in line with target
  • Improved ATV and IPS target
  • Conversion target

To apply please hand CV in Quiz store or email to: recruitment@quizclothing.co.uk